Customer Service and Support (CSS-Customer Service and Support); Customer Service and Support was formerly known as the Complaint Processing Department. It is one of the applications of customer relationship management (CRM). Once a customer has purchased a product or service, CSS is responsible for maintaining and developing customer relationships. CSS is the department with the most frequent contacts with customers and is critical to maintaining customer satisfaction. As the interaction with consumers becomes increasingly complex, customer service departments need a high-tech infrastructure that is flexible, scalable, scalable, and highly integrated to meet customer needs in a timely and accurate manner.

　　Customer service and support is one of the applications of customer relationship management (CRM). Once a customer has purchased a product or service, CSS is responsible for maintaining and developing customer relationships. CSS is the department with the most frequent contacts with customers and is critical to maintaining customer satisfaction. As the interaction with consumers becomes increasingly complex, customer service departments need a high-tech infrastructure that is flexible, scalable, scalable, and highly integrated to meet customer needs in a timely and accurate manner.